Refund Policy

Introduction

Welcome to SOLSTICEARC. We strive to ensure that our customers are satisfied with their purchases. However, if for any reason you are not satisfied, please review our refund policy below.

Eligibility for Refunds

To be eligible for a refund, please ensure that:

• The request is made within 30 days of the purchase date.
• The product is unused or unworn and in the same condition that you received it.
• The product is returned in its original packaging.

Non-refundable Items

Certain products are exempt from being returned. The following are examples of non-refundable items:

• Gift cards
• Downloadable software products
• Sale items, unless defective or damaged

Refund Process

If you need to return a product, please follow these steps:

• Contact our customer service at [email protected] to initiate the return process.
• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet:

• First, double-check your bank account.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• Contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to the address provided in our correspondence.

Contact Us

If you have any questions concerning our refund policy, please reach out to us at [email protected].